Murray Grubb

Having started his contact centre career over 25 years ago as a customer services agent within a telesales team. Murray moved his way up becoming a Trainer, Team Manager and even Solution Designer. As a result, Murray is uniquely equipped to help businesses realise the potential benefits available to them with Unified Communications (UCaaS) and Contact Centre (CCaaS) Technology.

His expertise in Business Transformation and Digital Adoption has helped a variety of organisations to implement best in class customer engagement solutions, promote service excellence to both internal and external markets and assisted in the alignment of operational strategies with a suitable technology road-map.

Murray is passionate about enabling traditional and heavily regulated industries through their transition into the modern world of digitally led applications and cloud delivered technology.

He has created award winning environments for a host of Manufacturing Enterprises who have to factor in security, compliance and various international working practices into their technology roadmaps.